How to request a refund for taxed products on Shein

Many people from various parts of the world use the Shein app to purchase clothes and accessories, drawn mainly by the affordable prices of the products.

However, whenever one makes purchases of foreign products, there is a risk of being charged taxes when they arrive in your country. Therefore, it is important to know that there are ways to request a refund for Shein products.

In this text, we will help you understand how to proceed and how to avoid taxes or how to request a refund if they are unavoidable.

An important tip is to always make purchases below $50, which helps prevent customs from applying a 60% tax on the price of each product.

However, in case it has happened to you, you should know that Shein pays up to 50% of the fee charged, and we will show you how to request that.

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Avoid unnecessary tax payments

As mentioned above, there are ways to avoid paying customs taxes, one of which is by making purchases below $50 in the store.

That’s because the value of more than $50 usually catches the attention of customs officials and, therefore, they are subject to high taxes. Just imagine that you saved with the coupons, but you will have to pay taxes. That doesn’t make sense.

Another strategy to minimize taxes is by refraining from purchasing oversized products since they tend to attract more attention at customs.

What about the refund? How can I request it?

It is crucial to check with your country’s customs office to verify if the product was indeed taxed. Once confirmed, you will need to gather the specifics about the tax.

The payment is made on the postal service website, so if you choose to split the tax fee with Shein, it is important that you log into your account and then generate the payment receipt. This way, rest assured that the issue will be resolved.

But how am I going to split my rate with Shein?

It’s very simple to do that. First, you will need to make the customs fee payment. Next, you will send the proof of payment to Shein’s support email, which is [email protected].

You will need to wait for a period of at least 24 hours for the process to be completed, and then you will receive the money back in your wallet in a very practical and simple way.

Please note that if you pay with your credit card, the processing time may be slightly longer.

Is it possible to get a refund from Shein?

Yes, it is possible. Let’s say that your purchase was taxed at customs, and you no longer want to pay the taxes or keep the products you bought, it is important to request a **full refund** when **returning all products**.

You should send an email to Shein’s support notifying them that you rejected your product because it was taxed.

From this point on, you will need to get in touch with the application’s support to clarify any doubts and the next steps to follow. Only through the support will it be possible to proceed with the refund in such cases.

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